Among a dying 8-year-old's last wishes is that his mother, a jingle writer, finish a song she started soon after he was born.

Monica attempts to bring healing to a small town devastated by a tragedy in which 48 children were killed when their school exploded, but her efforts are put to the test when Satan himself shows up to make sure her plans fail.

The angels are in a small town, where a group home opens their doors to children with Down’s Syndrome. The neighbor across the street finds these children disturbing.

Cynthia and J.D. meet with Diana Winslow, who is still in denail that her son, Danny, is dead. Monica goes to the long-term acute center where Carter and Lila wait with their son, Joshua, who lies unconscious on life support. Monica hopes that they might be able to help her locate their other son, Jed, in order to help Diana remember what happened the night of the accident. Carter doesn't know where Jed is and wants nothing to do with him. But Lila feels differently and admits that perhaps Diana is right, that this family needs a reunion. Acting on a tip from Lila, Monica drives J.D. and Cynthia to Memphis in search of Jed. They follow the sound of a man singing until they finally find Jed on a street corner, dirty and disheveled, some spare change in his guitar case from passerby. Monica asks J.D. to convince Jed to return home to Nashville and begin the healing process. J.D. tells Monica he's no good at preaching, but Monica tells him to reach out to Jed through music. As Dr

In a small New York town, just a short commute from NYC, a lone Volkswagen Beetle sits abandoned in the train station parking lot. It hasn't moved in months, not since its owner, Bill Harper, took the 6:15 train into the city on the morning of September 11th. No one knows why he went to New York that day, and no one knows what became of him. It just makes it that much more difficult for his friends and neighbors to accept that Bill Harper will NOT be home for Christmas. This year Mr. Harper will not be around to plan the Christmas Pageant, or to give drum lessons to Benny Lewis. Benny however, refuses to give up hope, everyday checking to see if Mr. Harper's car has moved, or if anyone has gotten word from him. But the Benny's fear for Mr. Harper is nothing compared to the fear that has consumed his mother, Victoria, since that awful day. She, as mayor, refuses to have the Volkswagen towed despite the persistence of Charlie, the town sheriff. She is reluctant to let someone els

Tess hires Kathy Benson, a mother of three whose husband is in prison, to wrap gifts for the Christmas rush. Meanwhile, Andrew is conducting an anger management course at the prison where Kathy's husband is serving a five year sentence for manslaughter. Andrew asks the prisoners to submit their applications for Project Angel Tree, a nationwide program which enables them to submit their children's names to receive Christmas gifts from good Samaritans. While Kathy's at work, Monica baby-sits the Benson children Travis, Cassie and Cody and discovers that Cody has Tourette's Syndrome, a chemical brain disorder which causes him involuntarily twitch, emitting hiccup like sounds. In a newscast, we see footage of the attack on the 17 year-old boy (Matt McHale) one year ago which landed Joe in prison for manslaughter. When Kathy gets home, Monica discusses the effect of the attack on Cody's relationship with his father, who have not spoken since last Christmas. Kathy brings Travis and Cas

One year ago the Costello's were a happy family. Now, Don is losing his touch at work, his wife Stacey is wandering to the park at all hours of the day, and their son Justin has been suspended from school pending therapy. The root of the problem is the murder of Kimmie, their daughter and Justin's sister. Stacey shows up at one of Don's moivational speeches so they can drop Justin off at the office of his new therapist, Gloria. Don agrees and apologizes to Monica, the coompany evaluator, saying that he will meet with her later at his home office. At the therapy session, Gloria tries to discover the reason for Justin's fights at school, but he refuses to answer her questions. Later on, Monica tells Don of the negative feedback that he's been getting from his audiences. It seems that no one appreciates the mention of his dead daughter, it makes them feel manipulated. Before he can respond, Justin enters, telling him that his mom never came to get him at. Monica offers to cintinu

Tess is stricken with Alzheimer's disease while on assignment to help a workaholic who is ignoring his family and his ailing mother, who's in a nursing home. Part 1 of 2.

The angels attempt to bring hope to a group of workers at a small Manhattan watchmaker's shop, who learn on Christmas Eve that they are losing their jobs. Their final project is to repair a broken pocket watch found in the World Trade Center on Sept. 11, 2001, and return it to the owner's widow by Christmas morning.

The angels try to restore the faith of a fellow celestial being who has become all too human over the past 14 years caring for an orphaned boy in a crime-ridden section of Chicago.

A small town church is putting on its Christmas pageant, and little Serena desperately wants to be the angel. Her slightly retarded friend Joey, must come to terms with the fact that Serena is dying of a heart condition. Joey is patholigically afraid of the dark, his parents went out into the night and never came back. Since then , his older brother wayne has been his caregiver, and resented it. Monica reveals herself to Wayne, but he holds God responsible for his lousy life. When Serena dies the night of the pageant. Joey is led to the church by a bright star. Monica takes Serena's place as the angel, but when the rope supporting her breaks, Monica rises with glory and power and the entire congregation is awed by her angelic revelation and message ""Fear Not.""

As Monica studies a sleeping man in a run-down apartment, Tess appears and informs her she's in the wrong place, 801 Cedar Street Jacksonville, Florida rather than Jacksonville, Illinois. After using her angelic powers to tidy the apartment, Monica stoops to pick up a bag under the bed when the police burst in. The bag she's holding is full of cocaine, and the police arrest her. During interrogation, her claim that she's an angel makes her a candidate for a mental hospiptal. At her arraignment, Monica alone can see Sam, the angel from special services. He tells her the simple mistake of going to the wrong address has set events in motion that have to play out, but no matter what happens God will never laeve you of forsake her. Monica is assigned a court-appointed attorney, Jake Stone, a Vietnam veteran and hardened cynic. He tries to convince her to plead guilty but mentally ill. She refuses, however, and insists on a competency hearing. In the meantime, Monica is remanded to

A couple who stayed married to help their son kick his drug habit are aided by the angels in dealing with a loss that threatens to end their union for good.

Max Rigney shows up for his first day of college with his father, Sam, who is proud to show him the frat house of which he was once-president, the PIG House. Rafael meets them and introduces himself as a student. Tess and Andrew join Rafael, noting that Sam is paying for Max's education, but only if he goes to this school, pledges this fraternity, and takes all the right courses. Walking around the campus, Sam is greeted by Monica, he recognizes her voice and has a troubling flashback. He later discovers that Monica is a visiting philosophy professor, and secretly determines that Max will have to stay away from her, which shouldn't be a problem since he, Sam, has chosen Max's coursework. But that night, Rafael helps Max make a decision of his own and take one class his father hasn't chosen for him, Monica's philosophy class. He tells his mother about it on the phone, and mentions that he might not pledge PIG. He likes being his own man, but that night, his father drives two hour

Andrew runs into a colleague, fellow Angel of Death, Adam, while spending his ""day off"" in Richmond, Virginia visiting the Mason family, a family he's had the privilege of following over many generations. Andrew occupies a special place in the Mason family, so much so that they've dedicated a special chair in his honor. Adam and Andrew stop in for a non-alcoholic beverage at the Mason family tavern, The Sign of the Dove, which is managed by Ben Mason, an affable young man who is to be married that evening. While Andrew and Adam talk shop, one of angel of death to another, Monica tries to get through to her assignment, Nicholas Freeman, a hard-working man own owns the print shop next door, which is being edged out by the competition. Driven to drastic measures to provide for his family, Nicholas is planning to blow up his print shop so his family can collect the insurance. While recounting his experiences with the Mason family, Andrew sees a dove on the window sill, a sign that Ben

Monica works with the newly created Angel, who has yet to be named, trying to explain what it means to work with human beings and the rewards of helping them connect with God. The Angel is apprehensive, wondering why Monica chooses to stay on Earth after experiencing the wonder of being in God's presence. Monica explains that she stays because God asks her to, and because he loves them. But the Angel doesn't know what love is. Monica's first priority is finding the Angel a pair of glasses to correct her blurred vision and trade her angel garb for human clothes. After doing so, Monica shares her appreciation of different coffees with the Angel when a young girl named Madeline approaches. Madeline explains that she comes to this business complex with her mother who's looking for work. The Angel befriends Madeline and offers to fix her braiding her hair and discerning the angel's name to be ""Gloria"" from the hymn ""Angels We Have Heard On High."" Tess explains that Gloria has a very

Perched on a rocky peak above a vast canyon, Monica reflects on her previous temptation by Satan and her triumphant return to God's grace. Monica is at a loss for words trying to describe the new gift God has given her. Tess explains that God has blessed her with the ability to see humans ""from the inside out,"" to see the past and how it has changed the present. Monica begins sensing the joyful sounds and images of the Winslow family as they were three years ago. Tess reminds Monica to patiently allow the events connected with the wreckage to unfold. Monica gradually retraces the history of the Winslow's to the present day. Meanwhile, Diana Winslow continues her therapy under the counsel of psychiatrist Rebecca Markham, to uncover the painful memory she has suppressed. Diana says she has prayed for an angel to help her reunite her family and reconnect her son Danny with the other relatives. Believing that Diana's faith in God has hampered her progress, Rebecca tries to refocus

Conclusion. Tess's condition worsens as she struggles with Alzheimer's disease. Meanwhile, the other angels try to help a man adopt his foster son, but the adoption is contested by a woman who claims she is the boy's estranged mother.

Monica, Tess and Andrew are invited by an old friend to attend her wedding, but when the angels arrive on the eve of the big day they learn she is marrying an agnostic man and worry that she is making a mistake.

Monica is up for a promotion, but if she is to get it she must first prove herself by helping the citizens of a small town devastated by a tragedy in which 48 children were killed when their school exploded.

Substituting for a fellow angel, Andrew unwittingly draws a bidding war at a bachelor auction for charity. The angels serve up an elegant meal and an important life lesson.

In the middle of the African desert, Andrew snaps photographs of Sudanese slaves in the hot sun. Back in the United States, young Thomas Cooper is upset that his mother, Senator Katherine Cooper, has to return to Washington D.C. Monica is horrified to see the pictures that Andrew took, and wonders why the angels aren't in the Sudan. Tess indicates that Thomas is the little child that will lead them there. In Washington, Dr. Joseph Akot, working with Andrew and Monica, approach Kate about the problem of slavery in the Sudan, but Kate, espousing the Sudanese government's position, denies its existence. They persuade her, however, to keep the pictures and reads Dr. Joe's letter, which says that slaves can be bought and sold for fifty American dollars. Thomas is moved by one of the pictures in particular, of a small Sudanese boy, who Thomas names Sam after his older brother who died before Thomas was born. Thomas pleads with his mother to rescue Sam, but tells him that the issue is

Celine sits at the grave of her friend Petey Carmichael giving him an update of the things that have happened since his death. She tells Petey that his mother, Audrey, hasn't been doing too well since he left, she refuses to compose music and she drinks frequently. Celine asks Petey if he can send some angels to help her. Tess and Monica reminisce about Audrey. Tess tells Monica that Audrey hasn't forgiven them for helping her day goodbye to her Petey. Since Audrey refuses to see Tess, Monica, and Andrew, another angel, Emma is assigned to Audrey. Emma, a very fastidious angel, rents a room from Audrey and immediately begins spring cleaning the cluttered house. Meanwhile, Andrew is assigned to Liz, a tough and demanding radio talk show host who has lost a child, though may years ago. Andrew proposes a series of radio shows on addiction. At the same time, Monica begins to appear in Audrey's dreams, repeating the phrase, ""That's what makes you strong."" The next day, Audrey begi

A poor, single woman dying from an inoperable brain tumor searches for a home for her 12-year-old daughter and goes to work for a bitter funeral-home director to cover the cost of her impending burial.

George is an old army veteran from WWII, Korea, and Vietnam, who thinks he has nothing left to live for. He has also been removed from six separate retirement homes. Monica is assigned, as an old woman, to show him the joy of living again.