A mother confronts a complaining customer; an intoxicated woman answers a call from her dad.

Guard Down

Imari Williams

Check Please

Last Call

At a mall, a mother visiting with her daughter is accused of shoplifting, which triggers a brawl.

Gate Clash

In a discount store in Florida, an argument erupts between a customer, another patron and staff.

At a fast-food restaurant in Florissant, Missouri, tensions rise when the husband of a customer accused of a bad parking job confronts the accuser.

At an airport in Florida, police respond to an allegedly intoxicated passenger.

Line Fail

In Estes Park, two shoppers return purchases after the store owner makes an offensive remark.

Return Rebellion

At an airport terminal in Florida, the police are called in to settle a disturbance.

Lost & Found

Police respond to a call about a disturbance at a hotel in Downers Grove, Illinois.

Fire Drill

With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

Guard Down

Seasons9

Season 9 Episodes8

Cast1

Discussion

Episode Summary