At a California bar, a disagreement over how a customer responds to a server quickly escalates. In a New York rideshare, a passenger's interaction with the driver causes the trip to come to a sudden end. Police respond to a Sarasota hotel to help remove a man from the hot tub. In a cell phone shop in Brazil, a disagreement over an allegedly broken phone results in the customer wreaking havoc. In Florida, a FedEx driver prevents a package from being taken. In a Tennessee hotel parking lot, two hotel guests contend with the unwanted advances of a hungry visitor.

Refund Rage

Imari Williams

Pay Now, Eat Later

Exit, Stage Left

In Toronto, Canada, confusion over handicapped accessibility on a streetcar causes tempers to flare. In Charlotte, North Carolina, an amateur fashion show devolves into an all-out brawl. A plane is forced to make an emergency landing in Albuquerque, New Mexico, after passengers receive frightening messages on their phones. In Green Valley, Arizona, a contracted delivery driver becomes locked in an ugly exchange with a resident from a gated community. At a fast-food restaurant in Stone Mountain, Georgia, an early morning employee is confronted by an apparently armed man.

Tables and Tiaras

In Florida, a dress-shop employee suspected of taking money from the cash drawer is confronted by police. In a Charlotte fast-food restaurant, employees attempt to remove two argumentative customers from the premises. At a hair salon in Texas, a woman gets an unpleasant surprise when having her hair washed. In a New Jersey gas station coffee shop, an alleged parking lot mishap turns violent. In England, a delivery cyclist pursues a man who he believes took his $2,700 bike.

Sting Operation

In Allen, Texas, a parking lot dispute turns into a bizarre tirade of passive-aggressive insults. At a luxury hotel in West Palm Beach, Florida, an unruly guest clashes with staff and police. A Dallas rideshare driver picks up a passenger and has a stunning realization. In Loma Linda, California, a fast food restaurant is thrown into chaos when a customer intervenes in an argument between employees and a man who's unhappy with the service.

Do Not Disturb

On a bus in Los Angeles, California, tensions rise over a woman's refusal to give up her seat to accommodate a passenger using a wheelchair. In West Palm Beach, Florida, a woman fails to comply with police attempting to remove her from a restaurant's premises. A vendor attempting to collect her supplies after an event in Texas faces resistance from the venue's owner. In Chatworth, Illinois, high winds causes a hot air balloon launch to take a disastrous turn. At an airport in Santiago, Chile, a man who was allegedly sold a counterfeit ticket unleashes a spree of destruction at the check-in counter.

Passenger Problems

At a restaurant in Washington, a customer who's upset over a pick-up order begins directing her anger at the staff, prompting a nearby diner to intervene; in New York City, a ride-share driver is attacked by one of his passengers.

Customer to the Rescue

In Orem, Utah, tempers flare when a neighbor lashes out at a construction crew for playing music while they work; in Hollywood, Fla., a shoplifting suspect flees from police, leading to a dramatic on-foot chase.

Doorstep Justice

A Texas woman exchanges words with the manager of a fast food chain after she claims to find something she shouldn't in her mac and cheese; a sheriff struggles to arrest a drunk patron at a comedy club.

Calling Corporate!

On a New Jersey train, a rider refuses to move their bag, angering other passengers; at a Florida airport, police are called to handle a disruptive passenger; across the country, delivery drivers are confronted by customers' dogs, with mixed results.

At LAX, a woman speaks disrespectfully to a man and his family, prompting him to confront her. A customer and a restaurant manager get into a heated argument over the restaurant's payment policy. A car dealership in Georgia enlists the police to help sort out an unusual situation with the purchase of a new car. A rideshare passenger in Brazil asks if he can pay for his trip later, igniting a back-and-forth that leads to a physical altercation.

In New York City, a passenger calls the police on a rideshare driver after he refuses to play music and outside a supermarket in Oregon, a bumper sticker on a customer’s car causes some friction with another customer.

Bumper Sticker Pickle

In Utah, a snowboarder accidentally finds big trouble when he takes a shortcut off a trail and a couple at a Tampa airport is denied boarding after allegedly causing a disturbance at the gate.

Disturbance at the Gate

With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

Refund Rage

Seasons9

Season 6 Episodes12

Cast1

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