A customer attempts to return a card without a receipt; a fight between two women turns physical.

The Naughty List

Imari Williams

Escalation at the Airport

Taxi Terror

Tensions rise at a pet grooming business in Miami; mounted police pursues a suspect shoplifter.

Wild Horse Chase

A customer's demand for a refund spirals into a heated back and forth with employees.

Takeout Trouble

A commuter must contend with another passenger's feet on her seat.

Ferris Wheel Fiasco

Spotlighting the conflicts that arise between irrational customers and the employees helping them.

Flying Plates and Punches

An employee faces off with a customer over some apparent confusion about the cost of a repair.

A lifestyle vlogger's filming of her visit to a nail salon sparks a confrontation with employees; a flight cancellation leads to a heated exchange between two passengers and airport security; a group of tourists meet a moody elephant.

A resort guest's confrontation with a group of performers escalates into an explosive altercation; chaos ensues when two alleged shoplifters are locked inside by a security guard; three friends bickering turns physical.

Grandma to the Rescue

A delivery driver must contend with a customer dissatisfied with how his package was delivered.

Difficult Delivery

At a gym in Nebraska, a professional trainer's workout session is disrupted by unwanted advice; at a fast food restaurant in Kentucky, a disagreement between a customer and employees results in a chaotic altercation.

Barbershop Revenge

At a rodeo, in Sisters, Oregon, chaos erupts as a 1,400-pound bull breaks free, sending fans scrambling; in Carbondale, Illinois, an employee vents about a tense confrontation with an allegedly rude customer.

Runaway at the Rodeo

At a movie theater in Vero Beach, Florida, the alleged disruptive behavior of two women escalates when the police arrive; on a packed train in New York, New York, a back and forth between passengers turns physical.

Movie Theater Madness

At a resort, a man's alleged remarks lead to a violent altercation with other vacationers.

Vacation Gone Wrong

Outside a superstore in Kent, Washington, a shoplifting suspect is confronted by police.

Superstore Sprinter

With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

The Naughty List

Seasons9

Season 5 Episodes14

Cast1

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Episode Summary