At a convenience store in Reno, Nevada, a shift change between two employees escalates into a heated argument.

Shift Showdown

Imari Williams

Parking Lot Lesson

War of the Words

In Texas, an angry cell phone customer wreaks havoc in a store with a metal stool. A mistaken assumption creates an awkward situation for a food delivery worker in Maryland. In Florida, two telecommunication workers are confronted by an irate, and armed, resident. A demonstration at an Arkansas science museum goes very wrong. In Canada, a thrown snowball leads to a scuffle on the slopes. In Illinois, a package delivery worker refuses to let an icy driveway get in his way.

Scuffle on the Slopes

At an Atlanta Airport, a woman berates airline staff after apparently being removed from her flight. In Covington, Georgia, a delivery driver rushing to drop off a package makes a big mistake. A young boy dangles precariously from a chairlift at a Nevada ski resort as a group of skiers below attempt a rescue. At a coffee shop drive-thru in England, a woman convinces her boyfriend to order from a secret menu that doesn't exist. In Fort Worth, Texas, an attempted credit union robbery spirals dangerously out of control.

Delivery Disaster

In Kansas City, Mo., a convenience store clerk and a customer get into a heated and prolonged confrontation; in North Carolina, two sibling whitewater rafting guides physically right each other on a raft as it makes it's way down a river.

Convenience Store Chaos

In Lebanon, Ore., a pay-it-forward chain at a coffee shop drive-thru gets derailed when a customer is accused of cutting the line;

Stadium Scramble

An employee of a Minnesota big box store confronts a customer about her receipt; an argument on a public bus in Houston takes a shocking turn when shots are fired.

Public Transit Peril

Two customers confront store employees about their meal at a sandwich shop; A man pays a serious price after trying to snatch a bus passenger's bag; A drugstore customer uses the store's milk to find relief after getting pepper sprayed.

Retail Rampage

At a big box store in Encino, California, a customer fumes as an item she purchased is no longer in her shopping bag. In Saugus, Massachusetts, a man relaxing in the jacuzzi is shocked when he finds the gym has closed and he is now locked inside. At a Columbus, Mississippi hotel, an employee and a family attempting to check in argue over room availability. In Culcheth, England, a car barrels through a restaurant window, nearly missing a group of unsuspecting diners. In a parking lot in Lincoln, Nebraska, a man driving a skid loader results in a tense standoff with police.

Shopping Bag Shenanigans

Tempers flare when a Los Angeles drive thru's cashless payment system goes down. In South Africa, a tour bus full of tourists take cover from an aggressive elephant. A woman in Indiana tells her father she wants to apply for one of the world's most dangerous jobs. A tornado rips through a car dealership in Trevose, Pennsylvania, with devastating consequences. A hot air balloon causes chaos when it crash lands at an outdoor festival in Missouri.

Out of Order

At a Dallas airport, confusion over seating on a plane ends with police intervention; a dispute over boat parking in Montgomery, Ala., leads to a huge brawl on the docks; a rideshare passenger in Chicago takes issue with a driver's dashcam.

Boatside Brawl

Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.

Coffee Conundrum

At a fast food drive thru in Iowa, a customer's tone when trying to retrieve his debit card leads to a tense conflict with employees.

Fast Food Fury

At a diner in Breaux Bridge, Louisiana, a canceled order leads to a confrontation between two customers and an employee. Two hammer-wielding robbers break into a London antique shop, in a brutal smash and grab robbery. In Ormond Beach, Florida, a homeowner and postal worker get into a screaming match over the scanning of a package. At a sandwich shop in Bowling Green, Kentucky, a young man brawls with employees and customers alike. In East Hartford, Connecticut, two barbers jump into action when they see a little girl running toward a busy intersection.

Haircut Heroes

On a runway in Los Angeles, California, travelers get annoyed at a passenger who appears to be disruptive.

Passenger Pandemonium

On a bus in Maryland, a heated argument between two passengers escalates to a dangerous breaking point.

In a parking lot in Pascagoula, Mississippi, a customer in a wheelchair confronts another who he believes is blocking access to his wheelchair ramp.

With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

Shift Showdown

Seasons9

Season 4 Episodes16

Cast1

Discussion

Episode Summary