In Albuquerque, N.M., a passenger's behaviour causes the crew to divert a flight; a downhill chase ensues in Park City, Utah, after a skier is called out for his rude behaviour on the slopes.

It's All Downhill From Here

Imari Williams

Emergency Exit

Cool as a Cucumber

In Las Vegas, a rideshare driver and passenger get into a heated altercation over an alleged door slam. In Akron, Ohio, a cashier lifts her shirt and flashes a customer mid-argument. A young lady in England throws a milkshake at a car she was just paid to wash. A woman falls through the ceiling of a convenience store in Canada. In Houston, Texas, a woman stands in a sports stadium parking space in an attempt to reserve her spot. In Knoxville, Tennessee, a passenger attempts to rob a Taxi driver at gunpoint. At a superstore in Alabama, a pregnant woman shopping with her husband shocks him with a special request.

Can't Fight this Ceiling

In Orlando, FL, a passenger makes a scene in the aisle after being asked to leave the plane; a pickup truck at a drive thru window suddenly becomes engulfed by flames.

Too Hot to Handle

In Oakland, California, a disagreement between two employees culminates in a dramatic tug of war with one employee's hair; at a Texas airport, a passenger goes on a tirade after being denied boarding.

Dumpster Dive

A fight breaks out at a restaurant in Miami, Fla., after employees throw cups at an allegedly disruptive customer; a man is accused of stealing the items he just purchased in a home goods store because he didn't take a receipt.

Cruise Blues

In Norman, Oklahoma, a delivery driver goes all out in an attempt to find a customer's missing package; in Rye, N.Y., amusement park goers find themselves stuck on a malfunctioning ride that's spinning in reverse.

Baggage Claim Brawl

On a flight bound for Austin, TX, a passenger goes on a foul-mouthed tirade after being asked to watch his language. An apparently armed man strikes out at a nail salon in Georgia. An Alaskan woman visiting Brooklyn, NY rids a local bar of a large pest. A complaining customer in a California tire shop exasperates other customers, leading to a physical altercation. A missed stop on a city bus leads to a violent altercation between the bus driver and an older passenger.

Foul-Mouthed Flier

A hungry customer at a Florida restaurant draws the ire of other customers; Police confront a young man with a gun inside a Wisconsin Convenience store; purported seating kerfuffle escalates to an all out brawl.

Customer Support

In Philadelphia, a disruptive passenger is removed from an airplane; a fight breaks out at a local bar in Hill City, S.D.; football fans heading to a match in West Sussex, England race against the clock to receive a beer delivery.

Runway Rage

In Baltimore, a verbal argument between two groups of diners escalates when a man throws a drink in a woman's face; at a nail salon in Akron, Ohio, a complaining customer gets in a heated back and forth with a social media influencer.

Bar Blunder

In Parma, Ohio, a dissatisfied customer at a fast food restaurant throws her food at an employee; in the Bronx, N.Y., a rideshare passenger goes on a tirade apparently after learning that she can't charge her phone.

Rideshare Rage

A customer calls the police over a dryer dispute; a fast-food customer demanding a refund slaps an employee; an alligator wrestling show takes a terrifying turn; a dispute erupts when a man believes a woman is wrongfully parked in a handicap spot.

Suds and Spats

In a drug store in Malibu, an employee confronts a man about his service dog's behavior; police in Florida report to a big-box store and detain a woman who employees claim scanned numerous items at self-checkout and then left without paying.

Con Catastrophe

Two passengers deal with flight delays in very different ways; in Groves, Texas, a carnival worker dangles from a ride 30 feet in the air while trying to keep a young rider safe; a good delivery worker in Ohio gives a customer a piece of his mind.

Unhappy Customer

A woman takes issue with a mouse and spots in a restaurant; a suspected shoplifter goes to great lengths to avoid arrest;a fair ride goes terribly wrong; an argument over cold french fries turns physical.

Escalator Escapade

In New York City, a bike on the subway starts a brawl; on a plane taxiing in Philadelphia, a desperate passenger threatens to relieve herself in the aisle; a festival ride in Traverse City, Mich., appears to malfunction.

Subway Scuffle

In Seattle, a restaurant owner confronts a woman accused of trying to leave without paying her tab; a rideshare driver in Washington D.C. remains very cool under extreme pressure; in Hawaii, a self-proclaimed Shopping Cart Narc runs for cover.

A bus driver on the job in Las Vegas speaks his mind; in Atlanta, an altercation during the breakfast rush at a drive-thru escalates to a dangerous point; a zoo visitor in Indonesia gets up close and personal with an Orangutan.

At a pawn shop in Maine, two men reach an unlikely agreement about an allegedly ill gotten bicycle; in Florida, a drive-thru worker takes issue with a customer's allegedly noisy child; in Franklin, N.C., an animal clinic's day turns disastrous.

High Anxiety

A heated argument breaks out on a mid-air flight to Los Angeles. In Wisconsin, an alleged shoplifter leads police on a wild chase. At a sandwich shop in California, a woman takes drastic measures after reportedly being denied a refund. On the slopes in Austria, a struggling snowboarder takes down a slew of other skiers. Two friends find a clever workaround for the 'no pedestrians at the drive-thru' rule.

Argument in the Air

Parents in Florence, Ky., find an unexpected and unpleasant surprise in their child's chicken nuggets; an overbooked flight in Chicago leads to the forced removal of an unwilling passenger.

Just Plane Wrong

In Delaware, a restaurant customer takes issue with the proximity of a man's service dog; in Minnesota, a customer loses control of his vehicle at a car wash; disappointment with a meal prize leads to blows in Nova Scotia.

Not a Dog Person

In Bakersfield, Calif., a pair of heroic contractors helps a homeowner recover a bike taken from her yard; an angry customer in Bay Shore, Long Island blames a fast food restaurant for a fire in his microwave.

Construction Crusaders

In Augusta, Ga., disaster unfolds as a truck attempts to purchase food at a drive thru; at a Dallas airport, a passenger's rudeness sparks a chaotic brawl among travelers; in Melbourne, Australia, a rideshare driver gets a very pleasant surprise.

Drive-Thru Debacle

In Coram, N.Y., a homeowner confronts a handyman over his allegedly unsatisfactory work; in Oakland, Calif., a heated argument between two women on a train spins out of control; an alligator handler's routine in the Everglades goes very wrong.

Homeowner vs. Handyman

With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

It's All Downhill From Here

Seasons9

Season 3 Episodes25

Cast1

Discussion

Episode Summary